Life without consumer electronics and in particular mobile communication devices is almost unthinkable today. In case of problems end-users need fast and reliable solutions.
The Aftersales Group has a proven track record of delivering such fast and reliable solutions to (end) users.
We use the latest technology and our own specially designed IT platform to manage and control all of the relevant aftersales processes, from customer registration and first and second-line support through to claim validation and the delivery of fulfilment solutions to end-user problems. All of the involved parties are easy to connect to our IT platform at any level. The online and real-time reporting tools provide maximum insight into the performance of every (sub) area of our services. This enables us, on the one hand, to help end-users quickly – and even remotely – while monitoring the costs and the performance of our different partners, such as repair shops and logistics suppliers, on the other.
We know we are servicing the customers of our distribution partners and that the level of customer satisfaction we can create will affect their customer loyalty.
We have a wide network of reliable partners that all specialize in the different aspects of aftersales services. Our open operations model also gives us the flexibility to work with our customers’ existing partners.
We work with a team that is very experienced in working in this business. Most members have over 15 years of experience is the different disciplines of our business, and have been involved in the launch of many programs, concerning millions of insured customers in different countries, for network operators like Vodafone, O2, Orange, KPN and T-Mobile, distributors like Techdata and Also and for insurance companies like Ace Chubb, Assurant, Marsh and Vivat (Anbang Insurance Group).
