AFTERSALES GROUP

Supplier of Aftersales Services and Insurance Products for Consumer Electronics

Welcome

We are in the business of implementing and operating aftersales service- and insurance programs that are designed to increase the profit of our clients and partners. Not only through additional revenue streams and a decrease of their costs for aftersales related services but just as much (or even more) through increasing the customer loyalty of the end-users that we serve, the customers of our clients and partners.

We distinguish ourselves from our competitors because our focus is primarily on customer experience and customer satisfaction, instead off on ‘bulk sales’. We always try to develop our products in consultation with our clients and partners. After all, they know best which service suits their customers best.

Every day we are aware that we serve the customers of our clients and partners. A misstep on our part can have repercussions for their credibility. In order to offer them as much comfort as possible, we are completely transparent to our clients and we give them a permanent insight into our performance. We offer our tailor-made services to retail, distributors, telco networks, manufacturers and insurers.

28

Countries

380+

Point of Sales

145,060+

Devices

Who we are

About Us

Life without consumer electronics and in particular mobile communication devices is almost unthinkable today. In case of problems end-users need fast and reliable solutions.

We work with a team that has a strong background in gadget aftersales services. Most members of the team have over 15 years of experience in the different disciplines of our business, and have been involved in the launch of many service- and insurance programs, concerning millions of insured customers in different countries, for network operators like Vodafone, O2, Orange, KPN and T-Mobile, distributors like Techdata and Also and for insurance companies like Ace Chubb, Assurant and Marsh.

Increase Efficiency & Loyalty

Our gadget insurance programs are designed to increase the loyalty of your customers to your brand and to add additional revenue streams to your organisation.

Insurance Program

We provide cover against loss or damage in real time, giving you the flexibility to offer exactly what your customers need, when they need it.

Innovative Aftersales Customer Service

As one of the leading gadget insurance programs in the country, Aftersales Group PH offers a wide range of gadgets and electronic products. With our Comprehensive Gadget Insurance Programs, we ensure that you are protected against unforeseen circumstances.

WHAT WE OFFER

Our Products & Services

Our service products have in common that they are aimed especially at solving user problems quickly, reliably and with a minimum of hassle for the end user. We offer a broad variety of top class turn-key branded service products that can be up and running in no time, but our preference really goes out to working with our clients and partners to design and develop products that meet their specific needs, including working with their preferred service partners. Our IT platform and the qualities and capabilities of our implementing partners add to our flexibility and enable us to go the extra mile to realize their wishes and ideas

Insurance Products

We offer insurance products that combine different types of insurance cover like for instance accidental damage, liquid damage and theft, with several possible types of fulfilment services. We provide turn-key products, including front-end solutions for onboarding & policy registration, sales training, paperless claims validation, claims fulfilment and reporting tools, but we can also provide only parts of the required services. The insurance cover will always be provided by locally licenced insurers and the fulfilment service will be setup in a way that takes into account the requirements of the end users, within possible boundaries set by the local situation. We provide insurance products for most gadgets such as smartphones, tablets, smart watches, notebooks and game consoles.

Extended Warranty Products

We offer extended warranty products that combine extended warranty with different periods of cover with several possible types of fulfilment services.

We provide turn-key products, including front-end solutions for onboarding & policy registration, sales training, paperless claims validation, claims fulfilment and reporting tools, but we can also provide only parts of the required services.

The extended warranty cover will always be provided in compliance with the applicable local regulations. The fulfilment service will be setup in a way that takes into account the requirements of the end users, within possible boundaries set by the local situation.

We provide extended warranty products for most gadgets such as smartphones, tablets, smart watches, notebooks and game consoles.

Third Party Administrator Services​

Aftersales service programs for gadgets, regardless if they include insurance or extended warranty cover, can get out of hand real quickly. You need specialists with the required level of experience and backed up by modern IT solutions to manage and control these type of programs.

We are an experienced TPA for gadget insurance- and warranty programs and we have our own bespoke IT platform that is designed to operate and control these type of programs.

We are accredited by Lloyd’s of London to act as their TPA on gadget insurance programs.

Gadget Insurance Program

Our Gadget Insurance Programs are designed to increase the loyalty of your customers to your brand and to add additional.

Gadget Insurance Program

Our Extended Warranty programs are designed to increase the loyalty of your customers to your brand and to add additional.

Insurance TPA services

Our Gadget Insurance TPA Services are designed to increase the loyalty of your customers to your brand and to add additional.

PRESS RELEASES

News & Articles

Darius’s triumph as the No. 1 in the Magical Kenya Open marks a crowning achievement in his golfing career—a momentous milestone he …

Aftersales Group PH, a member of Aftersales Group with the partnership of one of the leading insurance companies in the Philippines PGA …

GoTeam stands at the forefront of AI-powered people outsourcing and AI technology, offering a unique blend of human expertise and artificial intelligence …

Aftersales Group Philippines has entered into a strategic partnership with Techbox, one of the Philippines’ premier digital device retailers. This collaboration brings …

Aftersales Group Philippines, has taken a significant step towards expanding its B2B (business-to-business) footprint by entering into a partnership with Gigatech IT …

The first quarter of the year makes a significant step to Aftersales Philippines towards the partnership with Noventiq.   Noventiq is a leading …

WHAT WE OFFER

What Our Clients Say!

We’re extremely impressed with the aftersales service provided by ASG. When our client’s gadget stopped suddenly stopped charging, we reached out to them. Their customer support was quick to respond and they guided us through some troubleshooting steps. When those didn’t work, they arranged for a pickup of the customer’s device. The repair was done swiftly, and they even kept us updated throughout the process. We thank ASG for their professionalism and dedication to solving customer issues.”

Ben C. | Head of Operations

We couldn’t be happier with the aftersales support services provided. Managing customer inquiries and technical problems became overwhelming. After partnering with ASG, we saw a dramatic improvement in customer satisfaction. Their dedicated team not only resolves issues promptly but also maintains clear communication with our customers. This has not only relieved our internal resources but has also enhanced our brand’s reputation for exceptional customer service.

Sheena K. | Business Owner

We recently had the pleasure of experiencing top-notch service from Aftersales Group. What impressed us the most was their commitment to quality and their willingness to go the extra mile to ensure customer satisfaction. They’re definitely a reliable support!

Hannah H. | Sales Marketing

Our partnership with Aftersales Service has been a game-changer for our gadget company. Their aftersales support team seamlessly handles all customer inquiries and technical issues, allowing us to focus on innovation and product development. The level of professionalism and expertise they bring to the table is unparalleled. Our customers have praised the quick resolution times and knowledgeable assistance they receive. Aftersales Service truly understands our brand and has become an invaluable extension of our team.

John S. | Marketing

Aftersales Group has revolutionized how we handle aftersales support for our gadgets. Their team’s deep technical knowledge and commitment to customer satisfaction have exceeded our expectations. We used to struggle with managing post-purchase inquiries and product issues, but AfterCare Solutions took that burden off our shoulders. Now, our customers receive swift and effective support, which has resulted in increased loyalty and positive reviews. Their personalized approach to our products and customers is a testament to their dedication and expertise.

Mark I | Operations

Connect with us!

We supply one-of-a-kind insurance programs and superior perks & benefits to our clients around the globe. Get in touch with us to learn more about our services.