On October 12, 2024, Aftersales Group PH, in collaboration with PGA-Sompo, officially announced its role as the Third-Party Administrator (TPA) for Lazada, one of Southeast Asia’s foremost e-commerce platforms. This partnership aims to elevate aftersales services for Lazada’s customers, providing streamlined support for product warranties, repairs, and protection plans.
As Lazada’s TPA, Aftersales Group PH will oversee claims processing, customer & aftersales service, this initiative is designed to enhance the overall reliability and security of the online shopping experience, strengthening customer trust in Lazada’s offerings.
This strategic collaboration highlights Lazada’s commitment to delivering exceptional service, reaffirming its dedication to customer satisfaction and confidence across the platform.
